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Problems with MyDNN Live Chat module

Jul 22, 2016 at 9:14 AM
Edited Jul 22, 2016 at 9:16 AM
I've installed and added the MyDNN Live Chat module.

I'm facing 2 problems
  1. Clicking on the AdminPanel
  2. No Online visitors visible
Clicking on the AdminPanel
If I click on the admin panel with the "enhanced 404 not found support" enabled, it gives an error. If I disable this option it works fine.

I thought, let create a custom rewrite rule and enable the 404 support. But without succes. This is what I've done.

This is how the url looks like without the "enhanced 404 not found support"

admin/livechat/ctl/AdminPanel/mid/958/popUp/true/controller/AdminPanel/action/AdminPanel#/visitorlist

This is how the url looks like with the "enhanced 404 not found support"
admin/livechat/controller/AdminPanel/action/AdminPanel?ctl=AdminPanel&mid=958&popUp=true

This is my custom rule:

Page: ...LIVEChat
Paramters: ctl=[adminpanel]&mid={mid}&popUp=[popup]
Action: Rewrite
Url: ctl/[adminpanel]/mid/{mid}/popUp/[popup]

If I enable the 404 support it gives an error ERR_TOO_MANY_REDIRECTS

No Online visitors visible
The next problem is the visitors online. I've enabled the logging to see what is happening. There are a lot of 404 errors with signalR an example

7/22/2016 10:13:00 AM 404 -1 -1 Referrer: http://www.minolta-classics.nl/
Rewrite : http://www.minolta-classics.nl/signalr/negotiate?clientProtocol=1.4&connectionData=[{"name":"mydnnsupportlivechathub"}]&_=1469131388418
Original : http://www.minolta-classics.nl/signalr/negotiate?clientProtocol=1.4&connectionData=%5B%7B%22name%22%3A%22mydnnsupportlivechathub%22%7D%5D&_=1469131388418
Redirect

Can you please help me solving this.
Oct 21, 2016 at 11:29 AM
Hi,

I just seen you messsage (i dont had notification).

I always a issue for you ?

Regards,
Sacha